23Sep Meet the Newest Member of Ideal Support – Larry Clay You may have noticed a new voice when you’ve called into Ideal support in the last couple of months. That person is Larry Clay. Larry joined the Ideal team in May as a Customer Support Representative and specializes in troubleshooting hardware issues. Prior to his tenure at Ideal, he worked at ACT in Iowa City for five years providing desk-side support, and has over 15 years of experience in customer service. He received his degree in Computer Support from Kirkwood Community College in 2010. When asked what he likes best about his current position, Larry said, “I like the challenge of learning something new, and the people are the best.” In his spare time, Larry enjoys spending time with his family, walking, basketball and drawing. He calls himself a jack of all trades. Currently he’s working on a home improvement project laying hardwood floors at his home.