Support Archives - Ideal Customer Center

At Ideal, we are always striving to resolve your support requests faster. In that pursuit, we did an analysis of the type of information we get when a support request is logged. Here are the top 3 ticket descriptions we get: Call Me (no other details) Problem with …x… call me (no other details) Something […]

In a continuing effort to keep you informed of changes that may affect your business, we want to make sure that you’re aware of Microsoft plans to discontinue support for Windows Server® 2003 next year on July 14, 2015. Often times, we see dealers wait to plan their server migration and upgrades at the last […]

Support Archives - Ideal Customer Center

How to Create “Golden Tickets”: Support Requests That Get Resolved 40%-60% Faster

Information on Microsoft Ending Support for Windows Server 2003 in 2015

Customer Announcements

Support Archives - Ideal Customer Center