After 20+ years working in the industry, Frank Buchanan, the long-time parts manager at Mike’s Lawnmower in Ocala, FL, finally isn’t dreading his end of year inventory count. Why? As an early adopter of Ideal’s new mobile app, complete with advanced inventory counting features, Frank has turned what used to be a time consuming experience […]
The Ideal family is pleased to introduce new employees, TeresaAnn Taylor and Ryan TeBockhorst. Both started working at Ideal over the summer and have already made positive contributions to our team. TeresaAnn Taylor TeresaAnn began working at Ideal in mid-July as a customer relationship specialist and currently helps customers create procedures and processes that […]
In a continuing effort to keep you informed of changes that may affect your business, we want to make sure that you’re aware of Microsoft plans to discontinue support for Windows Server® 2003 next year on July 14, 2015. Often times, we see dealers wait to plan their server migration and upgrades at the last […]
If you’re like many dealers, the backbone of your operation relies heavily on your service department. We all know that the efficiency of your technicians greatly impacts your bottom line. Any time spent away from turning wrenches greatly affects your profitability. Here’s an example: Think about a customer that comes in asking for some of […]
There seems to be an increase in virus activity as of late. I reviewed an article on a major news source’s website where they listed the 14 most prevalent dangerous emails of 2013. Some of them are phishing type emails, while others request personal information connected to what seems to be legitimate emails from companies […]
Something I find interesting as I stop by dealerships for impromptu visits is that their Ideal for Windows software is not kept up-to-date with the latest version and build available. I haven’t quite been able to understand how and why this happens. I have been given a list of reasons including, “I don’t have time”, […]
OPE dealers entering Cub Cadet/MTD parts through Ideal’s PO interface with Snap-on eConnect now have the ability to check part availability before placing their order. From Ideal’s Purchase Order Entry screen, simply select the Part Avail. Sh+F5 button and the part information and pricing will display. This is just one of the many new features in […]
We would like to congratulate Price List Coordinator Rita Reif and Lead Programmer Kurt Meyer on celebrating 25 years of service at Ideal Computer Systems! Rita was hired in May of 1988 as Ideal’s first full-time employee in charge of customer support and service. She’s had many hats over the years, working in support for […]
Ideal is pleased to announce the hiring of Jeff Plecity as a member of the Ideal Computer Systems support team. Jeff brings a wealth of computer and accounting knowledge to Ideal. In his previous position, he helped resolve bank reconciliation issues and other fiduciary issues that involved research. He also has experience troubleshooting computer issues […]